Solutions Available For Issue-Management Control During Software Projects.

Problematic issues can arise at every phase during a company's normal actions of conducting its typical motive to satisfy customers and derive profits. But there are times, like during the development of a new software solution, that potentially disruptive issues show up. This is mostly because the company is attempting to satisfy the requirements of the new system and still perform its regular duty of delivering solutions to their customers.

The most effective answer to this problem is to automate the issue and thereby track its movement to and from the many individuals required to satisfy the situation. This, in turn, will require that someone must be sure that all phases of the issue movements become recorded so that evidence of their solution can be determined.

The following write up explains the technological broad steps to create and deploy an issue tracking system. And as a side note, this is an excellent business for a start up team to consider as a means to build a profitable enterprise.

Issues Can Emerge In Many Stages Of Database Development.

Your efforts to satisfy the requirements of issue tracking will payoff quickly if you first identify all the areas and individuals that are assigned to the task of answering issue requests. This identification process should be well documented and converted into the specifications detailing the development of the issue tracking database and associated software.

No matter what industry you are in, you are faced daily with issues that need to be resolved. If you are a manufacturer it might be defects that result in scrapped material, delayed shipments and cost overruns. If you are a software developer it might be coding errors in a released product which are affecting current or potential customers. If you are a project manager it might be forgotten or delayed tasks which resulted in a budget overrun.

An Effective Database Is The Critical Key Item Forming A Part Of The New System.

What ever the situation, if you are managing risks and want to have an editable way to record and manage incidents you need to develop a multi-user shared database with appropriate security levels. These security levels need to be assigned to assist in the validation and verification of resolved and unresolved issues. This feature is one of many that contributes to the customization considerations and helps your company establish various levels of priorities that allow for cost savings.

The cost savings come about by developing a database of experiences that assists you or your company in obtaining the kind of knowledge needed to avoid costly issues and costly pursuits of those issues. The critical factor that tends to determine whether a database driven application will be successful or not centers on the idea of an application requirements action plan that includes appropriate insights into the communication channels that are open to review.

The Documented Process Aids You During The Feasibility And Requirements Phases.

A careful examination of working issue-tracking systems reveals that those channels most subject to misunderstandings, disputes and eventual costly reworks or remakes are often undocumented channels. And this is where a well-analyzed requirements effort should be made.

The idea is to create an in-depth scenario of all undocumented business channels and make an effort to convert these channels to a more rigorous standard of recordings which includes database posting and XML data transfer channels postings that provide a reporting loop that all parties involved in the given issue receive printed and screen reports of the conversations.

Naturally, the conversations need to be stylized to meet the demands of time, business activity and computer input requirements. But these requirements can be defined to accommodate this situation because the effort is concentrated in this area as suggested earlier using scenario requirements documentation arising from the requirements analysis itself.


The ideas presented in the above paragraphs are intended to help the would-be-developer focus on identifying the flow of issues and the recording requirements of to, from and status of every issue that must be considered to properly automate the issue-tracking system. Of course, we are speaking in broad strokes but the ideas noted apply for the best results. The new system should satisfy many problems and help reduce costs.

Tom Gruich

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